Covid-19 Updates

20th May 2020 Update

We are continuing to honour  all bookings for 2020 experiences. All currently held vouchers will be automatically extended until we are able to begin operating again following government guidelines due to be released sometime in early July in relation to the Leisure industry. We are currently on standby ready to kick back into action as soon as we're told that we can re-open. We are open to helping all of our customers through this time and willing to work around any booking or voucher queries. Be assured that we are doing our utmost  to make sure that we will be able to return to operation as soon as possible. We hope to see you soon!

Tickets still available to purchase for re-opening!

Extensions available for voucher redemptions until the  2021 season!

While government restrictions relating to the COVID-19 virus apply, we are offering free extensions to allow our customers to enjoy their experience at a more fitting time. Our customers' safety is something we care significantly about and we’re committed to helping you stay healthy. Due to the unprecedented impact of coronavirus, we have made the difficult decision to cancel all experiences until July at the earliest, however, this may change based on government recommendations.

 

All vouchers will be honored or exchanged to use at a later date and we are offering free extensions to all customers that choose to redeem their vouchers now.

Our customer service team is currently extremely busy helping customers with immediate bookings. Please only contact us for urgent enquiries relating to bookings or expiry dates effective in the next two weeks.


We aim to answer all online enquiries during working hours within five days. However, please bear with us if there is a slight delay with your query. If you’re awaiting a response, we recommend checking your junk mail folder for our reply. If you have any concerns, feel free to get in touch and we’d be happy to help.

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Southampton
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Shamrock Quay Marina, William St, Southampton SO14 5QL
Our Kiosk is located next to the Marina Office and Reception next to the water.
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